StateOS – a platform for the mediation of personal notifications and advertisements (services), where the application intended for users is available in App Store and Google Play environments.
Service – electronic notification or advertising
Notification – information by which the service provider wishes to keep the user informed and prompt further activities, if necessary. Generally, it is a situation, where the notification is related to a product or service already being consumed by the user and as such serves primarily the interests of the user (for example, A loyalty card in your name has been found ..., A new medical prescription has been issued to you ...).
Advertisement – information by which the service provider wishes to introduce new products and services to the user, with the purpose of gaining new clients and consumption, and as such serves primarily the interests of the service provider (for example, Dear client, we would like to inform you that now we also offer the TV service in addition to the internet service..., We have opened a new store at the address ...).
Application – an interface designed for the user for access and consumption of services mediated on the StateOS platform.
User - a person, who as a client of StateOS has accepted the StateOS standard conditions of use, personal data processing and privacy policy and has created a personal user account by logging in to the application.
User account – user’s personal membership and related information entered in the StateOS database.
Service provider – a public, business or third sector organisation, which offers electronic services via the StateOS platform and has accepted the StateOS standard conditions of use, personal data processing and privacy policy and establishes independently service conditions, personal data processing and privacy policy within the scope of its own services.
Mobiil-ID / Smart-ID – electronic identification solution for secure identification of the user (further information available at: https://www.id.ee).
X-Road – freeware technology for secure data exchange between various information systems (https://x-road.global).
Administrator - Stateos OÜ, an organisation who owns and administers the StateOS platform (Estonian commercial registry code: 14917624), address: Keevise 10, Tallinn, Estonia; e-mail: info@stateos.com and website: www.stateos.com.
Using the StateOS application is based on a non-exclusive license issued by Stateos OÜ. The non-exclusive license is valid for an unspecified term and is free for users. In case of deficiencies in the software, the administrator shall eliminate these as soon as possible, but it should be taken into account that sometimes technical failures may occur in the application and the administrator cannot guarantee perpetual, endless and faultless functioning of the application. The administrator shall also not be liable for losses incurred through the non-functioning of the StateOS application or if it cannot be used in a desired way. If the right of a user to use the application is cancelled, the respective non-exclusive license shall also become void.
Services are mediated by the principle that the services of all existing and future service providers are automatically open to all users and all service providers can offer their services to all users. Through the application, users have a possibility to withdraw from one or more services of a specific service provider and as a result, the service provider can no longer offer the service or services to the specific user. For example, a user unsubscribes from the advertisements of a specific service provider, but keeps the notification option. Users can change their decisions repeatedly via the application.
For the authentication of users, the administrator accepts electronic means of identification with a high security level (Mobiil-ID, Smart-ID) or authentication solutions created in StateOS on the basis of these.
The log of user authentication and authorisation is stored at least three (3) years. The administrator shall have the right to extend the storage period of the authentication and authorisation log.
Using the StateOS and its services are generally free for the user, excluding those for which the fee has been specified separately or established by legislation. The payable further functions of the StateOS solution are published by the administrator in a price list or directly in the course of using the service.
The data exchange between the State OS platform and the information systems of service providers, necessary for the provision of service, occurs through data exchange layers that are based on the X-Road technology.
The State OS application is available in multiple languages, the language of the service content is decided by the service provider.
The StateOS solution is hosted, using the services of zone.ee and digitalocean.com hosting service providers.
Rights and obligations of the user
A user who wishes to use the StateOS application, must install the software and accept the StateOS standard conditions of use, personal data processing and privacy policy. The user confirms the acceptance by logging in to the application.
A personal user account is created for the user upon logging in to the StateOS application, consisting of the user profile (name, ID code), contact details (telephone number, e-mail address), authentication and authorisation details, authorisations, used services, preferences and the statistics and meta data related to used services.
The user confirms to be aware that for the purposes of offering personal services, the service provider may verify in advance based on the ID code, telephone number or e-mail address, if the person is a user of StateOS and if the user has refused from the service of the service provider, or not.
By logging in to the application, the user confirms that service providers may offer services, i.e. send to them notices and advertisements through StateOS without requesting a prior separate consent from the user for that purpose (see clause 10).
The user shall have an opportunity to cancel through the application one or more services of a specific service provider, and consequently the service provider can no longer offer a service or services to the specific user. Users can change their decisions repeatedly via the application.
The user is responsible for purposeful use of the services offered through StateOS and shall refrain from undermining the interests of the state and third parties. The user of StateOS shall follow their obligations under the contract and act in conformity with effective legislation.
Should the user discover a circumstance, which undermines the interests of any parties, or suspects a possibility of such a circumstance while using StateOS, the user is obliged to notify the administrator thereof immediately at the address help@stateos.com, in the internet at the address www.stateos.com or through the application for users.
Misuse of StateOS, submitting of false data or any other activity aimed at undermining the interests of the administrator, a service provider, or to hinder their operations and/or is in contradiction with effective legislation, shall be regarded as an offence. The administrator has the right to suspend user’s access to StateOS, if an offence has occurred or to prevent an offence.
The user can log out from the StateOS application and with that the real-time provision of the service stops. The user needs to log in to the application again in order to resume real-time use of services.
The user has the right to withdraw from this contract through StateOS application by deactivating their account or by sending a digitally signed request to the address help@stateos.com.
Rights and obligations of a service provider
A service provider shall accept the StateOS standard conditions of use, personal data processing and privacy policy in order to offer services through StateOS. A service provider confirms the acceptance by registering as a service provider on the website https://www.stateos.com/.
The organisation of the service provider is identified in Estonia by a respective membership in X-Tee (htps://xtee.ee) or a special procedure of the administrator.
The service provider is provided with a service provider account, which opens a possibility to offer services to users on the StateOS platform.
The instructions and supporting materials intended for service providers are available at https://www.stateos.com
If in doubt or in case of any questions about differentiating between the content of notifications and advertisements, the service provider shall contact the representative of the administrator prior to offering the service, in order to avoid confusion.
The service provider is liable for the accuracy and lawfulness of the content of service.
For the purposes of offering personal services, the service provider may verify in advance based on the ID code, telephone number or e-mail address, if a person is a user of StateOS and if the user has refused from the service of the service provider, or not.
The service provider warrants to have legitimate interest (e.g. this is an existing client; a potential client who has expressed their will to become a client; a participant in a client game, etc.) in verifying, whether the intended person is a user of StateOS or not, and precludes queries based on random inputs or other queries, which do not serve the purpose of providing a service.
The service provider may offer a service to a user until the user refuses from the service of the service provider.
The service provider shall pay for the mediation of services according to the effective price list, which is available on the website of the administrator.
The service provider shall preclude offering advertisements to the user under a notification service. Advertisements may be offered to a user only under a service intended for advertising, which the user can refuse from separately. In case of violation of this condition, the administrator shall have the right to request contractual penalty from the service provider in the amount of up to 100 EUR notice, multiplied by the number of users with whom the rule was violated.
The service provider shall establish independently service conditions, principles of personal data processing and privacy policy in the scope of their own services.
The service provider shall be responsible for purposeful use of the StateOS platform and avoid undermining the interests of users, the state and third parties. The service provider shall follow their obligations under the contract and act in conformity with effective legislation
Should the service provider discover a circumstance, which undermines the interests of any parties, or suspects a possibility of such a circumstance while using StateOS, the service provider is obliged to notify the administrator thereof immediately at the address help@sateos.com or in the internet at the address www.statos.com.
Misuse of StateOS, submitting of false data or any other activity aimed at undermining the interests of the administrator, a user, or to hinder the functioning of the solution and/or is in contradiction with effective legislation, shall be regarded as an offence. The administrator has the right to suspend service provider’s access to StateOS, if an offence has occurred or to prevent an offence.
The service provider has the right to withdraw from this contract by declaring such intent on the website of the administrator or by sending a digitally signed request to the address help@stateos.com. The rights of the service provider to use the StateOS environment will be suspended and the information related to the service provider will be archived.
Liability of the administrator
The administrator warrants to observe the StateOS standard conditions of use, personal data processing and privacy policy.
In case of solving any problems related to the use of the Estonian X-Tee, the administrator shall communicate with the administrator of X-Tee on behalf of StateOS users and service providers.
The administrator shall do its utmost to make sure that the StateOS solution follows the laws and good practices and is convenient, secure and personal.
The administrator shall not be liable to users or service providers for any damages or lost profit resulting from use or non-use of a service.
Copyright
Copyright belongs to the source of information (author), with the following restrictions:
deep referencing to all StateOS materials and services is permitted; if a deep reference is presented in a misleading context, the administrator and author have the right to request removing the reference or changing the context.
partial and full reproduction of StateOS information is permitted, if the updating of the information is ensured and the information is presented in a context accepted by the StateOS content administrator and author.
Implementation of the StateOS standard conditions of use, personal data processing and privacy policy
These standard conditions have been approved by the administrator on 01.01.2021 and made available to users at the address https://www.stateos.com and through the application.
Users are notified about updating of the conditions at least one week in advance.
As long as the Estonian X-Tee is used in the mediation of the services:
this document is the mediation policy of the administrator in the meaning of § 13 (1) of the Government of the Republic regulation No. 105 “Data exchange layer of information systems”.